Opening Times

	Main Surgery	Branch Surgery (Wollaston)
Monday	08:00 - 18:30	11.30am - 6.00pm*
Tuesday	08:00 - 18:30	11.30am - 3.30pm
Wednesday	08:00 - 18:30	11.30am - 6.00pm*
Thursday	08:00 - 18:30	8.30am - 11.30pm
Friday	08:00 - 18:30	11.30am - 3.30pm
Weekend	closed

*Wollaston Extended Opening Hours: To accommodate those who find it difficult to get to the practice in the day, Wollaston Surgery will be open on a Monday and Wednesday evening, 6.30 - 8.40pm, for GP appointments only. We shall only be open to those patients who have a pre-booked appointment. No other service will be available

All telephone calls and administration is undertaken at the main surgery.

The surgery will be closed the first Tuesday in the month from 12 noon until 2.00pm for staff training. Please contact 01384 322501 if you need to contact the surgery urgently during this period, if it cannot wait until surgery reopens at 2.00pm. 

The core opening hours of the practice remain 8.00am to 6.30pm, with consultation times between 8.30am - 6.00pm and the out-of-hours service remains in operation outside of these hours. The telephones will be on answerphone during the evenings as usual with details on how to contact the out-of-hours service.

Evenings, weekends and Bank Holidays: 

This service is only for urgent medical problems that cannot wait to be treated until surgery re-opens. Dudley PCT is responsible for commissioning this service.If you are in need of this service you should call: 0300 555 4566 which will take you directly to the out-of-hours doctor service. 

You will be able to speak to an experienced and highly trained operator who will be able to deal with your problem. They will ask for the following details:

• Your name and contact details
• The name of the person you are calling about if it is not you
• The name of this person’s doctor 
• The reason you are calling 

Please have these details ready when you call.The response to your call may involve advice being given over the telephone, a request for you to attend the Out-of-Hours Centre or, occasionally, when the condition is considered sufficiently severe, the offer of a home visit.

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.