Appointments
Telephone our appointment line:
01384 322500 to book an appointment.
The appointment line is open Monday to Friday 8.30am - 6.00pm.
Urgent cases are seen on the day. If your condition is non-urgent you may book up to one week in advance. We operate 10-minute appointments, and all surgeries are by appointment only.
The Advanced Nurse Practitioner has undertaken a degree course which enables her to see patients who in the past would have been seen by a doctor. She can consult, examine, diagnose and prescribe for problems including sore throats, earache, headaches, back ache, joint pains, abdominal pains, rashes, urine infections. She is also trained to do emergency contraception and family planning. However, babies under 3 months old, patients with depression or mental health problems, male patients requiring intimate examination and patients with ongoing problems being treated by the doctor should book appointments with a GP and not the Advanced Nurse Practitioner.
Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day. One appointment is for one patient only.
If you arrive more than 10 minutes late and miss your appointment time, you will be asked to rebook.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
You can book to have a telephone consultation with a doctor or the Advanced Nurse Practitioner. He or she will ring you at an agreed time on the telephone number you have given. Please contact reception to book a telephone consultation. You should inform the receptionist if your telephone does not accept incoming calls from an anonymous number.
If you, or the person you are accompanying, have any special needs (for example sight or hearing difficulties) please inform the receptionist.
How you can help us:
- Be on time for your appointment
- Tell us if you need to cancel
- Call for a home visit or urgent appointment before 11.00am
Missed Appointments
Due to the number of patients failing to attend for their appointments this may mean that you may not be able to see the doctor on the day that you wish to. In an attempt to try and resolve this, the practice has developed the following policy: If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know.If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.